5 articles
A practical response flow for address-change requests that arrive after a Click Post shipment has already been sent, including what can and cannot be changed and how to prevent the issue next time.
Practical email templates and workflow advice for handling ‘My order hasn’t arrived’ inquiries. Covers tracking checks, status-based responses, and ways to prevent the inquiry before it starts.
A practical guide to the problems caused by incorrect tracking-number entry and how to prevent them. Covers common mistake patterns, the impact on customer support, and why automation is safer than manual entry.
A practical guide to when you should choose tracked shipping and what risks come with untracked methods. This article explains the effect on customer support, trust, and reshipment costs.
When you register a tracking number to a Shopify order, Shopify automatically sends a shipping confirmation email to the customer. This article explains the email contents, how tracking links work, and how to reduce support inquiries.
