5 articles
The rule: Click Post does not support address changes after dispatch. The post office's retrieval request (from 550 yen) rarely arrives in time, so the realistic fallback is to wait for return, then reship. This article covers how change-of-address forwarding works, customer reply templates, and how to prevent these requests in the first place.
Practical email templates and workflow advice for handling ‘My order hasn’t arrived’ inquiries. Covers tracking checks, status-based responses, and ways to prevent the inquiry before it starts.
A practical guide to the problems caused by incorrect tracking-number entry and how to prevent them. Covers common mistake patterns, the impact on customer support, and why automation is safer than manual entry.
A practical guide to when you should choose tracked shipping and what risks come with untracked methods. This article explains the effect on customer support, trust, and reshipment costs.
When you register a tracking number to a Shopify order, Shopify automatically sends a shipping confirmation email to the customer. This article explains the email contents, how tracking links work, and how to reduce support inquiries.
