Q.The app says the PDF cannot be read
Use the PDF exactly as Click Post hands it to you. Printouts that have been scanned back in, and PDFs edited or merged in another tool, are not supported.
Q.The tracking number does not match the order
When several orders share the same postal code, the app offers you the candidates rather than guessing. Pick the correct order from the dropdown. Switching on “Include order number in address” makes this come up far less often.
Q.The address is longer than Click Post allows
The app handles that for you, spreading the address across fields 1 to 4 so each stays within its 20 full-width character limit. There is nothing to trim by hand.
Q.The CSV will not export
Check that orders are actually selected. Orders with no shipping address on file are also left out of the export.
Q.Can I work from my phone?
Yes. Downloading the CSV and uploading the PDF both work from a smartphone, iPhone included, so shipping keeps moving even when you are out.