Q.The PDF cannot be read
Use the original PDF downloaded from Click Post. Scanned PDFs or PDFs that have been modified or merged with other tools are not supported.
Q.Tracking number doesn't match any order
If multiple orders share the same postal code, multiple candidates will be displayed. Select the correct order from the dropdown. Using the 'Include order number in address' option improves matching accuracy.
Q.Address exceeds Click Post character limits
The app automatically splits addresses to fit within each field's limit (20 full-width characters). No manual editing is required.
Q.Cannot export CSV
Make sure orders are selected. Orders without a shipping address are excluded from CSV export.
Q.Can I use the app on mobile?
Yes, you can download CSV files and upload PDFs from smartphones including iPhone. You can manage your shipping workflow on the go.