Shopify x Click Post FAQ: Common Problems and Fixes
When you first start using Click Post with Shopify, most of the confusing moments repeat the same few patterns. CSV imports fail, address fields break, parcels exceed the limit, and tracking updates feel inconsistent.
This article collects the most common questions in one place and points you to deeper guides where needed.
CSV Questions
The CSV upload is garbled. Why?
Click Post bulk application expects Shift-JIS encoding. If you upload UTF-8, names and addresses may appear broken.
For the export workflow itself, see How to Export CSV from Shopify for Click Post.
How many rows can one upload contain?
Up to 40 shipments per upload.
Why does Shopify's default CSV not work as-is?
Because Click Post expects a different column structure. You need either a converted CSV or an app that outputs the required format.
Address Questions
Why does the address import fail?
The most common reason is field length. Click Post address input is split into up to four fields, and each field has a full-width character limit.
What about postal-code errors?
Mixed full-width and half-width numbers or punctuation can cause problems. Normalize the format before upload.
Why does part of the address disappear?
Because Shopify and Click Post structure address data differently. Field splitting needs to be checked carefully for long apartment or building names.
For the deeper prevention approach, see How to Prevent Returns Caused by Address Errors.
Size and Packing Questions
What if the parcel exceeds 3 cm?
The Click Post limit is strict. Measure the packed parcel, not just the product itself.
If this is a recurring issue, read Packing Strategies for the 3 cm Thickness Limit.
What if the parcel exceeds 1 kg?
Switch to another shipping method. A comparison of alternatives is covered in Click Post vs Yu-Packet vs Nekopos vs Standard Mail.
Tracking and Notification Questions
When is the tracking number created?
It is issued once Click Post payment is completed.
Why is tracking sync so time-consuming?
Because without automation, each tracking number has to be reflected back into Shopify one order at a time.
For that part of the workflow, see How to Stop Entering Tracking Numbers by Hand.
Why does the tracking status not move after posting?
Tracking updates once the parcel is scanned in the postal flow. A short delay is normal, especially after mailbox drop-off.
When does the customer receive the shipping notification email?
When the order is marked fulfilled in Shopify with the tracking number attached. How Shipping Notification Emails Work with Click Post Tracking explains the sequence in detail.
Payment and Label Questions
What payment methods does Click Post accept?
Yahoo! Wallet and Amazon Pay.
Can I pay for all uploaded shipments at once?
No. Bulk application is bulk registration, not bulk payment.
How many labels can I print at once?
Label printing is grouped, and the output is arranged on A4 pages with four labels per sheet.
Do labels expire?
Yes. After payment, they must be used within the valid period.
After-Shipment Questions
What if a customer asks to change the address after shipping?
That is difficult with Click Post. The practical flow is covered in What to Do When a Customer Requests an Address Change After Shipping.
What if the customer says the parcel did not arrive?
Start by checking the tracking number and then follow a prepared response flow. How to Respond to My Parcel Hasn't Arrived Yet covers that.
What if the parcel is returned?
Confirm the reason, contact the customer, correct the address if needed, and resend with a new label. How to Think About Return Shipping Costs is the related article.
Summary
Most Click Post issues in Shopify come from a short list of structural rules: CSV encoding, address formatting, and parcel limits. Once those become part of your normal checklist, the number of surprises drops sharply.
If you want to make the whole Click Post workflow simpler, from CSV export through tracking sync, you can also try Instant Shipping for Click Post.
